Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: May 04, 2024

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Question 1

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

A : olution is due on Saturday, 2 PM EST.

B : no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : rst Response is due on Friday, 12 noon EST.

D : the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Question 2

In which three situations can default coverage be applied?

A : obally, to all service requests that do not have any other coverage

B : r a specific SR category

C : r a specific SR status

D : r a specific period of time

E : a specific customer account

Answer: A,B,D

Question 3

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Question 4

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML

are not being received.

What is the problem?

A : administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B : configured frequency to retrieve emails is too long.

C : coming messages have a custom filter.

D : Incorrect configuration of the inbound profile option:SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: C

Question 5

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : lect Create Category > Create Top-Level Category

B : eck the Active flag

C : lect the task Manage Service Request Categories.

D : lect Status = “Active”.

E : lect Service Catalog in Functional Areas

F : lect Create Category > Create Child Category.

G : mplete Category Name.

Answer: A,C,D

Page: 1 / 16

Total 79 Questions | Updated On: May 04, 2024

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