Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: Feb 19, 2025

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Question 1

In which three situations can default coverage be applied?

A : obally, to all service requests that do not have any other coverage

B : r a specific SR category

C : r a specific SR status

D : r a specific period of time

E : a specific customer account

Answer: A,B,D

Question 2

Your client has already established a product catalog of sales products and now wants to include service

products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A : quires less work and effort

B : lows use of a simpler hierarchy

C : lows the display of a product hierarchy specifically for service purposes

D : lows you to use the same product hierarchy as sales

Answer: A,D

Question 3

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : vigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Question 4

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 5

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : t be able to preview your application before you publish it

B : ve to contact Oracle Support for the permission to deploy your custom DCS application

C : required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Page: 1 / 16

Total 79 Questions | Updated On: Feb 19, 2025

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