Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: Nov 11, 2024

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Question 1

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar

is not being displayed.

Which are two reasons for this behavior?

A : u have not enabled the Computer Telephony Integration (CTI) service.

B : only toolbar enabled is the default one, and you must configure at least two.

C : u did not enable the vertical toolbar which is required, while the horizontal is optional.

D : signed-in user does not have the appropriate access privileges to a toolbar

E : u entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 2

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : lect Create Category > Create Top-Level Category

B : eck the Active flag

C : lect the task Manage Service Request Categories.

D : lect Status = “Active”.

E : lect Service Catalog in Functional Areas

F : lect Create Category > Create Child Category.

G : mplete Category Name.

Answer: A,C,D

Question 3

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML

are not being received.

What is the problem?

A : administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B : configured frequency to retrieve emails is too long.

C : coming messages have a custom filter.

D : Incorrect configuration of the inbound profile option:SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: C

Question 4

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A : scheduled process has not been set up.

B : Starts When criteria of the milestones is not True.

C : default coverages are set up.

D : titlement rules are not valid for the service request.

Answer: A,B,C

Question 5

In which three situations can default coverage be applied?

A : obally, to all service requests that do not have any other coverage

B : r a specific SR category

C : r a specific SR status

D : r a specific period of time

E : a specific customer account

Answer: A,B,D

Page: 1 / 16

Total 79 Questions | Updated On: Nov 11, 2024

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