Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: Mar 28, 2025

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Question 1

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : t be able to preview your application before you publish it

B : ve to contact Oracle Support for the permission to deploy your custom DCS application

C : required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 2

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to

create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A : lect Create Category > Create Top-Level Category

B : eck the Active flag

C : lect the task Manage Service Request Categories.

D : lect Status = “Active”.

E : lect Service Catalog in Functional Areas

F : lect Create Category > Create Child Category.

G : mplete Category Name.

Answer: A,C,D

Question 3

In which three situations can default coverage be applied?

A : obally, to all service requests that do not have any other coverage

B : r a specific SR category

C : r a specific SR status

D : r a specific period of time

E : a specific customer account

Answer: A,B,D

Question 4

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A : scheduled process has not been set up.

B : Starts When criteria of the milestones is not True.

C : default coverages are set up.

D : titlement rules are not valid for the service request.

Answer: A,B,C

Question 5

Your client has already established a product catalog of sales products and now wants to include service

products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A : quires less work and effort

B : lows use of a simpler hierarchy

C : lows the display of a product hierarchy specifically for service purposes

D : lows you to use the same product hierarchy as sales

Answer: A,D

Page: 1 / 16

Total 79 Questions | Updated On: Mar 28, 2025

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