Free Oracle 1Z0-1064-24 Exam Questions

Become Oracle Certified with updated 1Z0-1064-24 exam questions and correct answers

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Total 79 Questions | Updated On: Jan 10, 2025

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Question 1

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 2

Your client has already established a product catalog of sales products and now wants to include service

products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A : quires less work and effort

B : lows use of a simpler hierarchy

C : lows the display of a product hierarchy specifically for service purposes

D : lows you to use the same product hierarchy as sales

Answer: A,D

Question 3

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A : t be able to preview your application before you publish it

B : ve to contact Oracle Support for the permission to deploy your custom DCS application

C : required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 4

What is the main function of the Data Security Policies?

A : fines the data a particular user can see and/or modify

B : fines the views the application can access

C : fines the privileges and roles a particular user can have

D : fines the views or functionalities the user can access

E : fines the actions a particular user can do

Answer: D

Question 5

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

A : olution is due on Saturday, 2 PM EST.

B : no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : rst Response is due on Friday, 12 noon EST.

D : the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Page: 1 / 16

Total 79 Questions | Updated On: Jan 10, 2025

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