Oracle 1D0-1064-24-D Exam Real Questions

Prepare and pass your Oracle Fusion Service 2024 Implementation Professional - Delta with free 1D0-1064-24-D exam questions.

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Total 79 Questions | Updated On: Oct 09, 2024

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Question 1

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

Question 2

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A : an extension column to the milestone object to hold the warning threshold value.

B : nfigure an analytics report showing milestones in warning status.

C : ecify the warning threshold for the milestone in the standard coverages.

D : eate standard text to be posted to the message thread.

E : nfigure the email template to be used for notification.

F : nfigure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Question 3

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : Advanced Search, confirm Record Set = Assigned to Me.

B : ange the section identified with Status = New

C : Advanced Search, save and select the “Set as Default” box.

D : Advanced Search, select Action > Update.

E : ick the Show Advanced Search icon.

F : Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Question 4

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 5

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : lidate that the product item is active and published.

B : rify that Eligible for Service is selected on the product item.

C : rify that Root Catalog is selected on the product groups.

D : lidate that Allow Duplicate is selected on the product item.

Answer: A

Page: 1 / 16

Total 79 Questions | Updated On: Oct 09, 2024

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