Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: Mar 25, 2025

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Question 1

A service agent can create tasks from different system areas.

Identify three modules where a service agent can create and associate tasks.

A : les opportunities

B : tes

C : ntacts

D : cial network

E : rvice requests

Answer: A,D

Question 2

You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud

site.

Which is the correct first action in configuring “My Knowledge”?

A : the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

B : the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

C : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

D : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

E : the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

F : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

Answer: A

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A : at with an Agent about a Service Request.

B : ew and edit attachments to a Service Request.

C : eate a Service Request.

D : lete a Service Request.

E : a message to a Service Request.

Answer: A,B,C,D

Question 4

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began

three days ago and no configuration changes were made during that time.

What is the cause of this new behavior?

A : configured job to process inbound emails

B : inbound message filter per time schedule

C : configured profile option to schedule the retrieval of emails

D : inbound message filter per sender

Answer: B

Question 5

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

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Total 79 Questions | Updated On: Mar 25, 2025

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