Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: Nov 11, 2024

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Question 1

A service agent can create tasks from different system areas.

Identify three modules where a service agent can create and associate tasks.

A : les opportunities

B : tes

C : ntacts

D : cial network

E : rvice requests

Answer: A,D

Question 2

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A : an extension column to the milestone object to hold the warning threshold value.

B : nfigure an analytics report showing milestones in warning status.

C : ecify the warning threshold for the milestone in the standard coverages.

D : eate standard text to be posted to the message thread.

E : nfigure the email template to be used for notification.

F : nfigure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Question 3

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs

must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the

owner should be warned of pending expiration three hours before expiration?

A : eate a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B : not choose any optional criteria columns.

C : oose all optional result columns.

D : eate an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

Question 4

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began

three days ago and no configuration changes were made during that time.

What is the cause of this new behavior?

A : configured job to process inbound emails

B : inbound message filter per time schedule

C : configured profile option to schedule the retrieval of emails

D : inbound message filter per sender

Answer: B

Question 5

You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud

site.

Which is the correct first action in configuring “My Knowledge”?

A : the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

B : the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

C : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

D : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

E : the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

F : the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

Answer: A

Page: 1 / 16

Total 79 Questions | Updated On: Nov 11, 2024

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