Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: Feb 17, 2025

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Question 1

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A : at with an Agent about a Service Request.

B : ew and edit attachments to a Service Request.

C : eate a Service Request.

D : lete a Service Request.

E : a message to a Service Request.

Answer: A,B,C,D

Question 2

Which two keyboard shortcuts can be modified?

A :

B : eate Service Request

C : ncel

D : ve and Continue

E : ve and Close

Answer: A,B

Question 3

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : lidate that the product item is active and published.

B : rify that Eligible for Service is selected on the product item.

C : rify that Root Catalog is selected on the product groups.

D : lidate that Allow Duplicate is selected on the product item.

Answer: A

Question 4

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

Question 5

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : Advanced Search, confirm Record Set = Assigned to Me.

B : ange the section identified with Status = New

C : Advanced Search, save and select the “Set as Default” box.

D : Advanced Search, select Action > Update.

E : ick the Show Advanced Search icon.

F : Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Page: 1 / 16

Total 79 Questions | Updated On: Feb 17, 2025

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