Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

Page: 1 / 16

Total 79 Questions | Updated On: Jan 10, 2025

Add To Cart

Question 1

Which two statements are true regarding the Audit History tab of a Service Request?

A : is enabled by default.

B : is available only to authorized administrators.

C : is searchable by date range, username, event type, event severity, and event duration.

D : is exportable to Excel.

E : allows users to save searches for later reuse.

Answer: A

Question 2

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

Which is the main reason for this issue?

A : ere are no specific e-mail tasks available.

B : environment was not provisioned correctly and the service module is missing.

C : team members don’t have the Email Administrator Role provisioned.

D : team members have not established the e-mail feature on the Offerings page.

Answer: D

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A : at with an Agent about a Service Request.

B : ew and edit attachments to a Service Request.

C : eate a Service Request.

D : lete a Service Request.

E : a message to a Service Request.

Answer: A,B,C,D

Question 4

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 5

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs

must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the

owner should be warned of pending expiration three hours before expiration?

A : eate a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B : not choose any optional criteria columns.

C : oose all optional result columns.

D : eate an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

Page: 1 / 16

Total 79 Questions | Updated On: Jan 10, 2025

Add To Cart