Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: May 04, 2024

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Question 1

Which two keyboard shortcuts can be modified?

A :

B : eate Service Request

C : ncel

D : ve and Continue

E : ve and Close

Answer: A,B

Question 2

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

Question 3

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A : an extension column to the milestone object to hold the warning threshold value.

B : nfigure an analytics report showing milestones in warning status.

C : ecify the warning threshold for the milestone in the standard coverages.

D : eate standard text to be posted to the message thread.

E : nfigure the email template to be used for notification.

F : nfigure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Question 4

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began

three days ago and no configuration changes were made during that time.

What is the cause of this new behavior?

A : configured job to process inbound emails

B : inbound message filter per time schedule

C : configured profile option to schedule the retrieval of emails

D : inbound message filter per sender

Answer: B

Question 5

Your customer is asking for a modification of Lookup Types in Service Request.

You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

Which four lookups can be modified from this task list?

A : nage Service Request Products

B : nage Service Request Status Values

C : nage Service Request Categories

D : nage Service Request Severities

E : nage Service Request Queue

F : nage Service Request Resolutions

Answer: A,B,C

Page: 1 / 16

Total 79 Questions | Updated On: May 04, 2024

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