Oracle 1D0-1038-24-D Exam Real Questions

Prepare and pass your Oracle Service Center 2024 Implementation Professional - Delta with free 1D0-1038-24-D exam questions.

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Total 104 Questions | Updated On: Sep 05, 2024

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Question 1

Which two statements are true about Oracle Service Cloud accelerators?

A : Oracle provides support for all accelerators.

B : They are complete plug-and-play tools that can be used with Oracle Service Cloud in any clientenvironment free of cost.

C : They are code samples to show how integrations can be built by using the public integration capabilitiesof Oracle Service Cloud.

D : The source files for all listed accelerators are available for download.

E : Theyare available at http://www.oracle.com/technetwork.

Answer: B,C

Question 2

Your customer has “Gold” level SLAs being applied to certain organizations according to organization rules.

After six months, the business decides to change the response time: instead of responding in 24 hours your

agents need to respond within eight business hours.

You modify the “Gold” SLA to reflect this change but you notice that the SLA reports are still using a 24-hour

response time.

Based on this scenario, which statement is correct?

A : You have not activated the rules so the updated SLAs are not being applied.

B : Your site has been corrupted with the “Gold” SLA.

C : Updating the SLA will not automatically update the organization's SLA instance.

D : The SLA reports will need to be modified to use the new SLA.

Answer: A

Question 3

What are three required sections for Custom Process Models?

A : Test script

B : Footer

C : Header

D : Code containing custom business logic

E : Test harness

F : Code containing integration with external systems

Answer: A,C,D

Question 4

Which four view modes are available in the Report Editor?

A : Graphical View

B : Design View

C : Layout View

D : Report View

E : Database View

F : Data Set View

Answer: A,B,C,D

Question 5

Which is an invalid data type?

A : Text area

B : Integer

C : Date/time

D : Menu

E : Radio

F : Text field

G : Float

Answer: A

Page: 1 / 21

Total 104 Questions | Updated On: Sep 05, 2024

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